SUPPORT & MAINTENANCE · RETAINERS

Shopify Support & Maintenance — A Team On Call

Your store is live but needs engineering behind it. Bug fixes, seasonal campaigns, performance work and app integrations — a monthly retainer instead of a hiring problem.

Why Shopindev?

Guaranteed SLA

Bug fixes within 48 hours on Care, 8 hours on Momentum and 2 hours on Embedded — contractually.

Development pool

20 to 60 hours a month for new sections, app integrations and campaign work, spent where you decide.

Performance monitoring

Weekly Lighthouse and Core Web Vitals tracking with automatic alerts on regression.

A/B testing programme

Two experiments a month on Momentum, designed and measured for statistical significance.

Seasonal campaigns

Black Friday, holiday and launch themes planned ahead and deployed on schedule.

Dedicated channel

A private Slack channel, a named project manager and a weekly progress call.

Delivered in four steps

01 — ONBOARDING

Taking over the store

Audit of your current store, code review, migration into GitHub and access to every system.

1 week
02 — QUICK WINS

First 30 days

The fastest wins in performance, SEO and UX — where you see value immediately.

1 month
03 — ROADMAP

Monthly planning

What we build next month, which experiments run and which campaigns need themes.

Ongoing
04 — REPORT

Demo & reporting

What shipped, what it moved and what we recommend next — written and on a call.

Monthly

Frequently asked questions

What does a Shopify retainer cost?

Care €800/mo (20 hours, 48-hour SLA), Momentum €2,100/mo (60 hours, 8-hour SLA, A/B testing), Embedded €5,600/mo (tech lead, two engineers, designer, 2-hour SLA).

What does maintenance cover?

Bug fixes, small features, performance monitoring, app updates, seasonal campaigns and content changes. Larger new features are quoted separately if they exceed the hour pool.

Can I cancel?

Yes, with 30 days' notice. The first month is money-back guaranteed — if it does not work for you, you get a refund.

Is support 24/7?

Business hours on Care. Momentum covers critical incidents (checkout down, payment failures) around the clock. Embedded is full 24/7 on-call.

Related Shopify services

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